Terms and policies

When work starts

Within 2 business days after your questionnaire is complete, not after payment.

How long it takes

A la carte services: 2 to 5 business days. Websites, stores, programs and schools: 2 to 4 weeks. The clock starts once your questionnaire is complete and I have access to your accounts.

Rush delivery

Packages in 7 to 10 business days for $500, or a la carte services in 1 to 2 business days for $75. Rush depends on getting everything I need from you right away. If your files, answers or access come in late, the rush time moves by the same number of days. If I can't take a rush order, I'll tell you before you pay, or refund the rush fee.

Unfinished questionnaires

If your questionnaire isn't done in 14 days, the project is paused. After 60 days, it's closed with no refund.

Refunds

Full refund before work starts. No refunds once work begins.

Changes

Every package includes 2 rounds of changes. Extra changes are $75 an hour. Websites and landing pages also include 30 days of small edits after launch.

Review time

You have 7 days to approve or send changes, or the work counts as approved.

Communication

By text at (202) 271 4268, plus email if you opt in. Answered within 2 business days. Calls happen only by invitation.

Access

You add me as a user or partner on your accounts. You never share passwords, and you keep ownership of every account, domain and file.

Your costs

Ad spend, hosting, domains, platform plans and software are paid by you, on your own card.

Website Care Plan

For websites I build and host: $50 a month for hosting, security, backups and up to 2 small edits a month. Bigger updates are $75 an hour. Sites on Wix, Squarespace, Shopify or Kajabi stay on your own plan.

What's not included

Anything not listed in your package is a new order.

Results

No one can guarantee rankings, AI recommendations, followers or sales. I set you up for the best possible chance.

Ads and social media: no guaranteed results

Ads and social media depend on many things outside my control, including your offer, your prices, your photos and videos, your budget, your industry and how Meta and other platforms show ads. I do not guarantee any number of views, likes, followers, clicks, leads, bookings, clients, sales or money made. You pay your own ad spend directly to the platform, and that money is not refundable by me. Before buying any ads or social media service, you must check a box saying you understand this, and again in your questionnaire.